Refund Policy — Travel in China

Last updated: November 7, 2026

This policy applies to all payments made through Travel in China, operated by Xingchengli Trading Co., Ltd., Shenzhen, China (“we”, “us”).

1. What we offer

All travel guides and articles on this site are free to read. Payments you make via the donation button on your account page (My Favorite → travel plan generator) are voluntary contributions that support the free guides on this site. If any specific supporter benefits are offered at checkout, they are described on the checkout page; if none are listed, your contribution is a simple donation made in appreciation of content you have freely accessed.

2. Voluntary contributions

Because these contributions are made in appreciation of content you have already accessed freely, they are generally non-refundable once the stated benefits have been delivered. We will, however, issue a full refund if any of the following applies:

(a) We fail to deliver the supporter benefits within 7 days of your payment;
(b) The payment was made by mistake (e.g., duplicate charge or wrong amount);
(c) What you received is materially different from what was described on the checkout page.

Please request a refund within 14 days of the payment for (b) and (c), and within 14 days after the 7-day delivery window for (a).

3. Custom itinerary services

For paid custom itinerary plans: full refund if you cancel before we begin drafting; after delivery, we provide the agreed number of revision rounds free of charge. A plan accepted in writing by you (including by email) is considered delivered and complete. Custom itinerary services are arranged by email ([email protected]); there is no on-site checkout for this service.

4. How to request a refund

Email candy78hu@gmail.com with your PayPal transaction ID and a short description. We respond within 2 business days. Approved refunds are returned to the original payment method within 5–10 business days. We do not issue refunds to a different account or in a different currency.

5. If a dispute or chargeback is opened

If you are dissatisfied, please contact us first — most issues are resolved by email far faster than a PayPal dispute or a bank chargeback. If we have already issued a refund, any related PayPal claim or card chargeback should be withdrawn; a chargeback for the same payment cannot be granted again once we submit evidence of the refund to your card issuer.

6. Your statutory rights

These terms are in addition to, and do not limit, any statutory consumer rights you may have under your local law, including the European Union’s 14-day right of withdrawal for distance contracts where applicable.

7. Changes to this policy

We may update this policy; the current version will always be published at this page with its “last updated” date.

Contact

candy78hu@gmail.com · Xingchengli Trading Co., Ltd., Shenzhen, China.